If the beginning wage needed to recruit quality candidates for a given job is higher than that of incumbents
who have been with a company for some time, what type of pay adjustment should be used to correct this
discrepancy?
It has been noted that an employee learns rapidly during the first few years on the job, after which time the
rate of learning begins to slow. How can organizations address this in their pay programs?
If an organization’s business strategy is primarily focused on product/service leadership, which of the
following will likely be one of the major objectives?
At a company communications event, several employees were awarded certificates for their roles in
improving customer service. Later, their manager noticed some of the certificates in the trash bin. Which
essential element for success did the manager miss?