Free Salesforce Service-Cloud-Consultant Exam Questions
Absolute Free Service-Cloud-Consultant Exam Practice for Comprehensive Preparation
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Salesforce Service-Cloud-Consultant Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Service Cloud Consultant (Service-Con-201)
- Certification: Certified Service Cloud Consultant
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Total Questions: 291
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Updated On: Dec 06, 2025
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Rated: 4.9 |
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Online Users: 582
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Question 1
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Cloud Kicks plans to use case teams to help collaborate on difficult issues. Support agents can use predefinedcase teams to add specialists on a case. Specialists need to be able to view casesand add related records to the case.What is the recommended level of case access for the Case Team role?
Answer: B
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Cloud Kicks plans to use case teams to help collaborate on difficult issues. Support agents can use predefinedcase teams to add specialists on a case. Specialists need to be able to view casesand add related records to the case.What is the recommended level of case access for the Case Team role?
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Question 2
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Universal Containers requires that users have the ability to view specific cases, as determined by the Product
Type field on the case. When acase is created or closed, an email should be sent only to users who have access to the case.Which feature should a consultant recommend to meet these requirements?
Answer: A
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Universal Containers requires that users have the ability to view specific cases, as determined by the Product
Type field on the case. When acase is created or closed, an email should be sent only to users who have access to the case.Which feature should a consultant recommend to meet these requirements?
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Question 3
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The contact center supervisors at Cloud Kicks recently implemented Omni-Channel and would like to monitor
key metrics such as handle time, speed to answer, and active time. How can the Service Cloud Consultant
achieve this requirement?
Answer: A
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The contact center supervisors at Cloud Kicks recently implemented Omni-Channel and would like to monitor
key metrics such as handle time, speed to answer, and active time. How can the Service Cloud Consultant
achieve this requirement?
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Question 4
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Cloud Kicks' service agents frequently receive requests for order updates. All orderinformation is managed by a separate cloud-based enterprise resource planning (ERP) system.Agents currently jump between applications to search for these details and have asked if this processcan be improved.Which approach should the consultant recommend to streamline the process?
Answer: C
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Cloud Kicks' service agents frequently receive requests for order updates. All orderinformation is managed by a separate cloud-based enterprise resource planning (ERP) system.Agents currently jump between applications to search for these details and have asked if this processcan be improved.Which approach should the consultant recommend to streamline the process?
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Question 5
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Ursa Major Solar's support department would like to implement a process to ensure customers receive the
appropriate support based on their service-level agreements (SLAs).Which feature should the consultant configure as part of the implementation?
Answer: A
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Ursa Major Solar's support department would like to implement a process to ensure customers receive the
appropriate support based on their service-level agreements (SLAs).Which feature should the consultant configure as part of the implementation?