Free Salesforce Service-Cloud-Consultant Exam Questions
Absolute Free Service-Cloud-Consultant Exam Practice for Comprehensive Preparation
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Salesforce Service-Cloud-Consultant Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Service cloud consultant (SU24)
- Certification: Certified Service Cloud Consultant
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Total Questions: 261
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Updated On: Jan 07, 2025
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Cloud Kicks supports customers through chat. Service agents have reported multiple instances where customers have used abusive language, Cloud kicks wants to way to prevent abusive customers from starting future chat sessions.What is the recommended feature to meet the requirement?
Answer: D
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Question 2
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What are three considerations when adding a report chart to a Console Component?Choose 3 answers
Answer: A,B,D
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Question 3
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Milestones can be added to which three object types? Choose 3 Answers
Answer: A,B,D
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Question 4
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Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.What is the recommended license for the specialists?
Answer: A
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Question 5
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A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers
Answer: A,C
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A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers