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Free Salesforce Service-Cloud-Consultant Exam Questions

Absolute Free Service-Cloud-Consultant Exam Practice for Comprehensive Preparation 

  • Salesforce Service-Cloud-Consultant Exam Questions
  • Provided By: Salesforce
  • Exam: Salesforce Certified Service cloud consultant (WI25)
  • Certification: Certified Service Cloud Consultant
  • Total Questions: 261
  • Updated On: Feb 14, 2025
  • Rated: 4.9 |
  • Online Users: 522
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  • Question 1
    • Universal Containers wants to implement a customer service community.
      The goal of the community is to enable community members to access, create, and manage cases online.
      How should the consultant implement these requirements?


      Answer: C
  • Question 2
    • Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?

      Answer: A
  • Question 3
    • Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
      What should a consultant recommend to meet this requirement?

      Answer: A
  • Question 4
    • Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.
      Which approach should a consultant implement?

      Answer: A
  • Question 5
    • universal containers is implementing a customer community using the
      customer service template.One of the requiremnets is for members to be able
      to find knowledge articles based on the product type.How should consultant
      satisfy this requirement


      Answer: C
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