Free Salesforce Service-Cloud-Consultant Exam Questions
Absolute Free Service-Cloud-Consultant Exam Practice for Comprehensive Preparation
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Salesforce Service-Cloud-Consultant Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Service cloud consultant (WI25)
- Certification: Certified Service Cloud Consultant
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Total Questions: 261
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Updated On: Mar 25, 2025
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.What should a consultant recommend to meet this requirement?
Answer: A
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Question 2
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Cloud Kicks use a Console App to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact and service Contract. Service agents would like to share links to recently opened subtabs with other users to swarm on cases.What should a consultant recommend to meet the requirements?
Answer: A
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Question 3
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A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers
Answer: A,C
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A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers
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Question 4
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The VP of service at Universal Containers wants to make it easier and faster for support agents to send Knowledge articles to the customer. What should a consultant configure to send the article to the customer?
Answer: B
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Question 5
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Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support experience. CK wants to allow asynchronous conversations, conversations across devices, and Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support offering. What should a consultant recommend to provide these newer capabilities?
Answer: A
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