Free Salesforce Service-Cloud-Consultant Exam Questions
Absolute Free Service-Cloud-Consultant Exam Practice for Comprehensive Preparation
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Salesforce Service-Cloud-Consultant Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Service cloud consultant (SU24)
- Certification: Certified Service Cloud Consultant
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Total Questions: 261
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Updated On: Nov 13, 2024
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing. What required step Should a consultant address before configuring Omni Channel?
Answer: D
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Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing. What required step Should a consultant address before configuring Omni Channel?
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Question 2
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Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support experience. CK wants to allow asynchronous conversations, conversations across devices, and Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support offering. What should a consultant recommend to provide these newer capabilities?
Answer: A
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Question 3
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What are three considerations when adding a report chart to a Console Component?Choose 3 answers
Answer: A,B,D
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Question 4
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A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.Which two steps should be completed to meet this request? Choose 2 answers
Answer: B,C
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Question 5
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Universal Container's agent's need to be more productive when cases. Agent want to send email to customers prior to violating an SLA based on three different SLA levels using macros.What two solutions can a consultant suggest to meet the agent's requirements?Choose 2 answers
Answer: C,D
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