Free Salesforce Service-Cloud-Consultant Exam Questions
Absolute Free Service-Cloud-Consultant Exam Practice for Comprehensive Preparation
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Salesforce Service-Cloud-Consultant Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Service cloud consultant (WI25)
- Certification: Certified Service Cloud Consultant
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Total Questions: 261
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Updated On: Mar 25, 2025
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.Which approach should a consultant implement?
Answer: A
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Question 2
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Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing. What required step Should a consultant address before configuring Omni Channel?
Answer: D
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Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing. What required step Should a consultant address before configuring Omni Channel?
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Question 3
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The VP of service at Universal Containers wants to make it easier and faster for support agents to send Knowledge articles to the customer. What should a consultant configure to send the article to the customer?
Answer: B
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Question 4
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Milestones can be added to which three object types? Choose 3 Answers
Answer: A,B,D
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Question 5
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UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?
Answer: A
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