ZYX decided to use a phased approach for implementation SIAMRUS was appointed as the service integrator
and is now live
The next phase is to replace the services currently provided by OUTSCO with services provided by ZYXS,
ZYXD, FIELDSCO and NETSCO. This is expected to be completed in 2 months OUTSCO has established a
small transition team to assist with the service transfer
Over the past 4 months the performance of the OUTSCO service desk has deteriorated, with 50% of calls to
the service desk exceeding the call answer time service level OUTSCO has admitted that this is due to reduced
numbers of staff on their service desk
What is the best approach to address the service level failures?
© Copyrights DumpsEngine 2025. All Rights Reserved
We use cookies to ensure your best experience. So we hope you are happy to receive all cookies on the DumpsEngine.