Absolute Free SHRM-CP Exam Practice for Comprehensive Preparation 

A global consulting firm hires a director of business development from outside the organization, much to the disappointment of one of the managers in the department, who also applied for the position.

This manager complains bitterly about the decision to go outside of the firm, and he continues to exhibit disruptive and angry behavior. He feels that he has been unfairly treated, since he believes that he has more experience than the newly hired director.

Two months later, the new director of business development has made changes that most of her team are quite excited about. Unfortunately, this does not include the disappointed manager. He openly criticizes the director's ideas, even escalating this criticism to the CEO. He comes to HR to discuss his options in the company.

The new director has also come separately to HR regarding the continued hostility from this manager and also about a new employee on the global sales team, who tends to stay to herself and does not interact with the rest of the team. The new sales employee has no problems with attaining her sales goals, but the director does not see her as a "team player" and asks the HR manager for assistance with how best to deal with both of these situations.

What response should the HR manager provide to the disappointed and angry manager?

When would a return on investment (ROI) analysis be an effective metric?

A small publishing firm believes that it is too small to benefit from strategic planning. Which short-term benefit is the best choice for HR to use in influencing leaders to begin the strategic planning process?

An organization is experiencing a problem with new hires for a specific position leaving the company within the first six to nine months. They previously had several long-term employees in this position, but those employees have retired.

The HR director performs research and determines that several of the employees have joined a competitor. The HR director decides to employ a third-party firm to conduct a salary survey and do a complete review of the job description and a job analysis for the position. Additionally, the HR director performs an internal employee opinion survey in which employees share their belief that the current benefits package lags that of other companies in the area. The results from the third-party survey confirm that the company is lagging the competitor by a large margin in terms of compensation and that the benefits package is no longer competitive.

The departure of the new hires, many going to a competitor, shortly after starting the job is a cause for concern. Which recommendation should the HR director make in order for the organization to see an immediate reduction in the turnover?

Which initial step should an HR director recommend to best support a global pay-for-performance initiative?