Free SDI SD0-401 Exam Questions
Absolute Free SD0-401 Exam Practice for Comprehensive Preparation
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SDI SD0-401 Exam Questions
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Provided By: SDI
- Exam: Service Desk Foundation Qualification
- Certification: SDI Certification
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Total Questions: 120
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Updated On: Jan 27, 2025
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Rated: 4.9 |
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Online Users: 240
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Question 1
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Which statement best characterises a friendly and supportive workplace?
Answer: B
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Which statement best characterises a friendly and supportive workplace?
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Question 2
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How can being empathetic to the customer benefit the Service Desk?
Answer: B
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How can being empathetic to the customer benefit the Service Desk?
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Question 3
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What is a best practice for helping an emotional caller?
Answer: B
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What is a best practice for helping an emotional caller?
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Question 4
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Which action is most likely to give the customer a positive impression of the Service Desk?
Answer: B
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Which action is most likely to give the customer a positive impression of the Service Desk?
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Question 5
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Which metric is used to measure the average amount of time that a customer waits before a call is answered?
Answer: C
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Which metric is used to measure the average amount of time that a customer waits before a call is answered?