Free SDI SD0-401 Exam Questions
Absolute Free SD0-401 Exam Practice for Comprehensive Preparation
-
SDI SD0-401 Exam Questions
-
Provided By: SDI
- Exam: Service Desk Foundation Qualification
- Certification: SDI Certification
-
Total Questions: 120
-
Updated On: Nov 11, 2024
-
Rated: 4.9 |
-
Online Users: 240
-
Question 1
-
What is the most important reason for using customer satisfaction surveys?
Answer: B
-
What is the most important reason for using customer satisfaction surveys?
-
Question 2
-
What is a best practice when helping a customer whose native language is different to yours?
Answer: D
-
What is a best practice when helping a customer whose native language is different to yours?
-
Question 3
-
Your help desk/Service Desk wishes to become a model for best practice, what is one of the main sources of excellent information and advice to help achieve this?
Answer: C
-
Your help desk/Service Desk wishes to become a model for best practice, what is one of the main sources of excellent information and advice to help achieve this?
-
Question 4
-
Which metric is used to measure the average amount of time that a customer waits before a call is answered?
Answer: C
-
Which metric is used to measure the average amount of time that a customer waits before a call is answered?
-
Question 5
-
Which action is most likely to give the customer a positive impression of the Service Desk?
Answer: B
-
Which action is most likely to give the customer a positive impression of the Service Desk?