Free SDI SD0-101 Exam Questions
Absolute Free SD0-101 Exam Practice for Comprehensive Preparation
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SDI SD0-101 Exam Questions
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Provided By: SDI
- Exam: Service Desk Analyst Qualification
- Certification: SDI Certification
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Total Questions: 166
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Updated On: Apr 11, 2025
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Rated: 4.9 |
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Online Users: 332
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Question 1
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What might your Service Desk do to build a good a relationship with its users?
Answer: C
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Question 2
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Which of these options is NOT considered to be proper Short Message Service (SMS) andInstant Messaging (IM) etiquette?
Answer: B
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Question 3
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Your team always tries to follow the Incident Management process correctly. How does this bestbenefit both IT and the organisation?
Answer: D
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Question 4
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One of your colleagues has recently become unable to focus on any issue for more than a fewmoments. What is this often an indicator of?
Answer: D
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Question 5
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Which of these options forms part of the Problem Management process?
Answer: B
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