Free Salesforce OmniStudio-Consultant Exam Questions
Absolute Free OmniStudio-Consultant Exam Practice for Comprehensive Preparation
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Salesforce OmniStudio-Consultant Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified OmniStudio Consultant (WI25)
- Certification: Salesforce Consultant
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Total Questions: 144
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Updated On: Apr 21, 2025
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Rated: 4.9 |
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Online Users: 288
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Question 1
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A business has a requirement to display cases in a console for service agents. Cases can have a variety ofstatuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen thecase. When the case is Active or Escalated, agents should not have the option to reopen the case.Which FlexCard functionality can be used to meet this requirement?
Answer: A
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Question 2
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A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a
single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date,
resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?
Answer: B
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A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a
single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date,
resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?
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Question 3
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A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a
single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date,
resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?
Answer: B
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A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a
single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date,
resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?
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Question 4
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When a customer wants to buy a new device, a discounted rate can be applied after considering the numberlines and internet coverage on their current plan.Which OmniStudio tool could a consultant recommend to get the discounted rate?
Answer: C
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Question 5
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A company needs a guided process for their internal support department that will provide the followingfunctionality:• Allow the user to enter their employee id• Retrieve name, mobile phone, title, and email using the employee id• Display the user's details on a page• On another page, allow the user to enter case details, including subject, category, severity, and descriptionWhich three elements should the consultant recommend to meet these requirements using an OmniScrip?Choose 3 answers
Answer: B,D,E
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