Free PEOPLECERT Monitor-Support-and-Fulfill Exam Questions
Absolute Free Monitor-Support-and-Fulfill Exam Practice for Comprehensive Preparation
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PEOPLECERT Monitor-Support-and-Fulfill Exam Questions
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Provided By: PEOPLECERT
- Exam: ITIL 4 Specialist Monitor, Support and Fulfill (ITIL-4-MSP)
- Certification: ITIL 4 Specialist
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Total Questions: 428
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Updated On: Sep 11, 2024
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Rated: 4.9 |
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Online Users: 856
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Question 1
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What role does the service desk agent play in a manual or incomplete service request model during request fulfilment?
Answer: D
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What role does the service desk agent play in a manual or incomplete service request model during request fulfilment?
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Question 2
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Which of the following roles is typically the request initiator in the service request management practice?
Answer: B
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Which of the following roles is typically the request initiator in the service request management practice?
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Question 3
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The problem manager has been invited to a workshop for people who contribute to the final incident closure activity of the value stream that is used to restore normal service after an incident. What TWO other managers should be invited to this workshop? 1. Relationship manager 2. Manager responsible for change enablement 3. The manager responsible for infrastructure and platform management 4. The manager responsible for knowledge management
Answer: C
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The problem manager has been invited to a workshop for people who contribute to the final incident closure activity of the value stream that is used to restore normal service after an incident. What TWO other managers should be invited to this workshop? 1. Relationship manager 2. Manager responsible for change enablement 3. The manager responsible for infrastructure and platform management 4. The manager responsible for knowledge management
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Question 4
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Which capability criterion supports the practice success factor ‘Establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them’?
Answer: B
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Which capability criterion supports the practice success factor ‘Establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them’?
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Question 5
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Which of the following is NOT a responsibility of the service desk agent?
Answer: D
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Which of the following is NOT a responsibility of the service desk agent?