Free Microsoft MB-230 Exam Questions
Absolute Free MB-230 Exam Practice for Comprehensive Preparation
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Microsoft MB-230 Exam Questions
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Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
- Certification: Microsoft Dynamics 365
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Total Questions: 377
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Updated On: Feb 14, 2025
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Rated: 4.9 |
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Online Users: 754
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Question 1
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You need to configure the chat channel.What should you configure?
Answer: B
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Question 2
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You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.Your company has several business process flows for managing contracts.You want to specify the default process flow.You configure the stages of the business process flows.Does the action achieve your objective?
Answer: B
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Question 3
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A company is developing a Power Virtual Agents chatbot that integrates with Dynamics 365 Omnichannel forCustomer Service. The company has offices in Africa and South America.You need to deploy Power Virtual Agents (PVAs) to all supported countries/regions.To which three geographies should you deploy the PVAs? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
Answer: A,B,C
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Question 4
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A company uses Dynamics 365 Customer Service. The app is shared by agents and the inventory department. The inventory department manages the products. The agents have read-only access.
Agents must have access to the products to add the products to cases. The agents do not need to view the products in the sitemap.
You need to prevent agents from viewing products in the sitemap while maintaining the ability for the inventory department.
What should you do?
Answer: D
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A company uses Dynamics 365 Customer Service. The app is shared by agents and the inventory department. The inventory department manages the products. The agents have read-only access.
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Question 5
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You are responsible for creating surveys via Voice of the Customer (VoC).You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longerwant to receive them.You add an unsubscribe link to the email message.Does the action achieve your objective?
Answer: A
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