Free Microsoft MB-230 Exam Questions
Absolute Free MB-230 Exam Practice for Comprehensive Preparation
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Microsoft MB-230 Exam Questions
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Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
- Certification: Microsoft Dynamics 365
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Total Questions: 377
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Updated On: Nov 13, 2024
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Rated: 4.9 |
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Online Users: 754
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Question 1
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You manage a Dynamics 365 for Customer Service environment.The entitlement for a customer ended last month. The customer must renew the entitlement and use the sameparameters as the expired entitlement.You need to create the entitlement for the customer.What should you do?
Answer: C
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Question 2
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A customer has a Customer Service environment.
The customer plans to use service scheduling.
You need to install the service scheduling.
What should you use to install the service scheduling?
Answer: C
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A customer has a Customer Service environment.
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Question 3
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A company uses Dynamics 365 Customer Service. The app is shared by agents and the inventory department. The inventory department manages the products. The agents have read-only access.
Agents must have access to the products to add the products to cases. The agents do not need to view the products in the sitemap.
You need to prevent agents from viewing products in the sitemap while maintaining the ability for the inventory department.
What should you do?
Answer: D
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A company uses Dynamics 365 Customer Service. The app is shared by agents and the inventory department. The inventory department manages the products. The agents have read-only access.
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Question 4
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A company implements Customer Service
You enable Customer Service historical analytics.
You need to identify which Feature is enabled automatically when Customer Service historical analytics is enabled.
Which feature should you identify?
Answer: D
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A company implements Customer Service
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Question 5
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You are a Dynamics 365 Customer Service administrator.You are configuring a case dashboard.You need to filter the dashboard to show only escalated cases and cases that are marked as Request.Which filter should you use?
Answer: C
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