Free Microsoft MB-230 Exam Questions
Absolute Free MB-230 Exam Practice for Comprehensive Preparation
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Microsoft MB-230 Exam Questions
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Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
- Certification: Microsoft Dynamics 365
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Total Questions: 377
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Updated On: Jan 26, 2025
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Rated: 4.9 |
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Online Users: 754
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Question 1
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You are a Dynamics 365 Customer Service administrator.Your company provides standard support contracts for a total of 20 hours of support. All 20 hours are for emailsupport only. Phone support is offered as a premium service in allotments of 10 incidents.You need to set up an entitlement template for the standard support.What should you configure?
Answer: B
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Question 2
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You manage a Dynamics 365 Customer Service environment. The company processes thousands of cases daily. Some cases are parent cases, but most are child cases.
When a child case is created, users report that they must re-enter information in fields from the parent case.
You need to ensure that, when a new child case is created from within the context of a parent case, information in specific fields from the parent case is passed to the child case fields.
What should you do?
Answer: D
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You manage a Dynamics 365 Customer Service environment. The company processes thousands of cases daily. Some cases are parent cases, but most are child cases.
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Question 3
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You are responsible for designing surveys via Voice of the Customer (VoC).You want to make sure that the design allows for questions to be shown or hidden according to answerselected.You include Client-side routing in the design.Does the action achieve your objective?
Answer: A
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Question 4
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A company has a Customer Service deployment.
The company plans to implement macros.
You need to create and configure a macro.
Which connector should you use?
Answer: D
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A company has a Customer Service deployment.
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Question 5
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You are a Dynamics 365 Customer Service administrator.You are configuring a case dashboard.You need to filter the dashboard to show only escalated cases and cases that are marked as Request.Which filter should you use?
Answer: C
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