Free Microsoft MB-230 Exam Questions
Absolute Free MB-230 Exam Practice for Comprehensive Preparation
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Microsoft MB-230 Exam Questions
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Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
- Certification: Microsoft Dynamics 365
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Total Questions: 377
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Updated On: Apr 06, 2025
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Rated: 4.9 |
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Online Users: 754
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Question 1
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You are implementing Omnichannel for Customer Service for a company.The company wants agents to serve customers through both the company's portal and Facebook page.You need to enable the appropriate channels.Which two channels should you enable? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
Answer: B,C
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Question 2
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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating agent scripts that have macros for quick steps for agents in a support center.
Agents need to be able to open a case from one of the steps in the agent scripts.
You need to select a type of connector to use to create the macro.
Solution: Configure the macro by using an Omnichannel connector.
Does the solution meet the goal?
Answer: B
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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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Question 3
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A customer has a Customer Service environment.
The customer plans to use service scheduling.
You need to install the service scheduling.
What should you use to install the service scheduling?
Answer: C
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A customer has a Customer Service environment.
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Question 4
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You are using Dynamics 365 Customer Service to create and activate entitlements.Customer service representatives state that the entitlement status is set to Waiting, and they cannot use theentitlement. You must ensure customer service representatives can use the entitlement.You need to identify the entitlement issue.What is the cause of the issue?
Answer: B
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Question 5
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Your company uses Dynamics 365 Customer Service.You are designing a survey to send out each time a case closes. The survey must adapt to display additionalquestions within the same survey if a customer chooses Dissatisfied as a survey answer.You need to configure the survey.Which feature should you use?
Answer: A
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