You are conducting a third-party audit to ISO 9001 and interviewing the Training Manager. She explains thattraining is moreimportant than ever because the organisation has had to reduce the number of staff employed. Many of theremaining staffare now required to be 'multi-skilled'. You ask to see plans for the multi-skilling training and are shown plansthat look comprehensive, and include both 'on the job" training and internal and external training courses.The records indicate that several staff required parts of their training to be repeated one month after the firsttraining wasprovided. You ask why this was needed and are told that an investigation of customer complaints identifiedthat several staffmembers did not complete certain tasks in the correct manner. The extra training was therefore recommendedas acorrective action.Based on this interview, which two of the tollowing audit trails would be the most appropriate to follow?Select the two most appropriate audit trails from the following.
In the context of a third-party certification audit, it is very important to have effective
communication. Which is not the responsibility of the audit team leader?
You are preparing for interviews with two members of top management. Based on the information that
you gathered about the organization, you conclude that it is the top management who takes all the
important decisions and closely supervises and controls employees. Based on this, which management
style is practiced in the organization?