Alex, an IT support manager, is looking to identify areas for improvement in the team's service delivery. What strategy should he adopt to pinpoint specific improvement areas and enhance overall customer satisfaction?
Emily, a school principal, is overseeing a comprehensive overhaul of the school curriculum. What strategy should she adopt in the education sector to apply a holistic view and ensure the success of this change initiative?
Dr. Patel is leading a strategic review in a hospital. Which goal assessment metric should he prioritize to ensure effective patient care and operational efficiency?
Sarah, a technology project manager, is leading a digital transformation initiative in her company. What practice should she adopt to understand the neutral zone and assist employees in adapting to the changes brought about by digital transformation?
Alex, a production manager in a manufacturing company, is driving changes to enhance production efficiency. Which metric is most effective in acknowledging success and pivoting on failures to model a cadence of improvement?