Sarah, a technology project manager, is leading a digital transformation initiative in her company. What practice should she adopt to understand the neutral zone and assist employees in adapting to the changes brought about by digital transformation?
Alex, an IT support manager, is looking to identify areas for improvement in the team's service delivery. What strategy should he adopt to pinpoint specific improvement areas and enhance overall customer satisfaction?
Emily, a software development team lead, is implementing a continuous pipeline for software solutions. Who is responsible for ensuring continuous implementation and support in this context?
Mark, a retail supply chain manager, is considering optimizing supply chain processes. What step should he prioritize to determine the extent or scope of engagement and possible transformation in the retail industry?