Sarah, a technology project manager, is leading a digital transformation initiative in her company. What practice should she adopt to understand the neutral zone and assist employees in adapting to the changes brought about by digital transformation?
Mark, a production manager, is seeking to identify motivation for employees to enhance productivity in a manufacturing plant. What strategy should he prioritize to understand and address the motivation factors in the manufacturing industry?
Professor Nguyen, leading an educational reform initiative, aims to model a cadence of improvement. What metric is most relevant in the education context?
Sarah, a supply chain manager in a manufacturing company, is dealing with supply chain risks. What strategy should she prioritize to identify and address internal and external risk issues in the manufacturing industry?
Sarah, a customer experience manager in a financial institution, wants to enhance customer satisfaction. What should she stress regarding the relationship between culture, management, and visual controls in the financial services industry?