Free Salesforce Contact-Center Exam Questions
Absolute Free Contact-Center Exam Practice for Comprehensive Preparation
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Salesforce Contact-Center Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Contact Center Accredited Professional (WI25)
- Certification: Salesforce Accredited Professional
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Total Questions: 207
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Updated On: Feb 20, 2025
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Rated: 4.9 |
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Online Users: 414
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Question 1
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The CEO prioritizes customer satisfaction as a key KPI. How would you measure this metric within the Contact Center program?
Answer: D
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Question 2
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The customer needs a single view of customer interactions across all channels. Which functionality best addresses this?
Answer: B
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Question 3
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The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to
Salesforce.
A consultant has noticed that agents always open the contact record first
when they are routed a new Email-to-Case before they do anything else
What should the consultant set up to make this more efficient for agents?
Answer: B
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The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to
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Question 4
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The customer wants to prioritize security and compliance. Which Salesforce feature should be emphasized?
Answer: A
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The customer wants to prioritize security and compliance. Which Salesforce feature should be emphasized?
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Question 5
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Your data migration timeline is tight. Which option helps expedite the process?
Answer: D
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Your data migration timeline is tight. Which option helps expedite the process?