Absolute Free Contact-Center Exam Practice for Comprehensive Preparation 

Monitoring Escalation History related list within case records to track escalation triggers and actions taken.

All of the above, offering complementary perspectives on automated case escalation effectiveness and potential adjustments.

Validation Rules on key fields within Salesforce ensuring data adherence to defined formats and constraints.

Conducting user training and awareness campaigns highlighting the new knowledge base and its benefits.

All of the above, creating a multi-pronged approach to encourage self-service adoption through the new knowledge base.