Free Salesforce Contact-Center Exam Questions
Absolute Free Contact-Center Exam Practice for Comprehensive Preparation
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Salesforce Contact-Center Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Contact Center Accredited Professional (SU24)
- Certification: Salesforce Accredited Professional
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Total Questions: 207
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Updated On: Jan 09, 2025
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Rated: 4.9 |
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Online Users: 414
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Question 1
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The customer wants to prioritize security and compliance. Which Salesforce feature should be emphasized?
Answer: A
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The customer wants to prioritize security and compliance. Which Salesforce feature should be emphasized?
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Question 2
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The customer prioritizes cost optimization and efficient resource allocation. Which design aspect contributes to this?
Answer: B
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Question 3
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The CEO prioritizes customer satisfaction as a key KPI. How would you measure this metric within the Contact Center program?
Answer: D
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Question 4
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You need to validate automated case escalation. Which tool helps monitor and assess this process?
Answer: D
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You need to validate automated case escalation. Which tool helps monitor and assess this process?
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Question 5
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Your scenario includes deploying a new knowledge base for self-service customer support. Which channel-specific cut-over requirement promotes awareness and utilization?
Answer: D
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