Free IBS CSFX Exam Questions
Absolute Free CSFX Exam Practice for Comprehensive Preparation
-
IBS CSFX Exam Questions
-
Provided By: IBS
- Exam: Customer Service
- Certification: International Business Skills
-
Total Questions: 166
-
Updated On: Nov 18, 2024
-
Rated: 4.9 |
-
Online Users: 332
-
Question 1
-
Before sending a customer an email you should always:
Answer: D
-
Before sending a customer an email you should always:
-
Question 2
-
Customer information should be collected by a shop:
Answer: B
-
Customer information should be collected by a shop:
-
Question 3
-
Which of the following is the most important reason for getting customer feedback:
Answer: A
-
Which of the following is the most important reason for getting customer feedback:
-
Question 4
-
Continuous improvement, by definition, means that a business is always looking for:
Answer: B
-
Continuous improvement, by definition, means that a business is always looking for:
-
Question 5
-
When you are busy and you answer the phone, immediately, and politely tell the caller that
you are very busy and you will ring them back later, then you are:
Answer: B
-
When you are busy and you answer the phone, immediately, and politely tell the caller that
you are very busy and you will ring them back later, then you are: