Free Salesforce CRT-261 Exam Questions
Absolute Free CRT-261 Exam Practice for Comprehensive Preparation
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Salesforce CRT-261 Exam Questions
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Provided By: Salesforce
- Exam: Certification Preparation for Service Cloud Consultant (WI25)
- Certification: Certified Service Cloud Consultant
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Total Questions: 261
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Updated On: Apr 09, 2025
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.How should this be implemented?Choose 2 answers
Answer: A,B
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Question 2
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What should a consultant recommend service agents use?
Answer: A
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Question 3
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Cloud Kicks wants to optimize its development methodology. Team members want to visualize the workflow to ensure te everyone is aligned. In addition, the team limits the amount of work in a given state on capacity and bandwidth.Which methodoogy should a consultant recommend?
Answer: B
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Question 4
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Universal Containers (UC) hired in an expansion of the contact center. Getting agents up to speed and fully productive is a priority UC implemented a standardize agent-customer dialog to assist agents.Which two features should a consultant integrate into the Service Console? Choose 2 answers
Answer: B,C
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Question 5
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What are three necessary steps to test that the Omm-Channel implementation is routing correctly? Choose 3 answers
Answer: A,B,E
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