Free Salesforce CRT-261 Exam Questions
Absolute Free CRT-261 Exam Practice for Comprehensive Preparation
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Salesforce CRT-261 Exam Questions
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Provided By: Salesforce
- Exam: Certification Preparation for Service Cloud Consultant (WI25)
- Certification: Certified Service Cloud Consultant
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Total Questions: 261
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Updated On: Feb 19, 2025
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Cloud Kicks (CK) wants to correlate its Customer Satisfaction ratings to service center call metrics, CK has identified Average Speed of Answer as a leading indicator to predict Customer Satisfaction.What should the consultant explain about Average Speed of Anwer?
Answer: B
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Question 2
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Universal Containers wants to reduce the amount of Sim support agents spend creating cases. Case creation must scale up to 5OO0 new cases per day, as well as allowing file attachments under 25 MB by the customer.Which two features should the consultant suggest?Choose 2 answers
Answer: A,B
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Question 3
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Which search mechanism should be used to find case comments from within the lightning service console?
Answer: D
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Which search mechanism should be used to find case comments from within the lightning service console?
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Question 4
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Universal Containers (UC) has hired a consulting firm to implement Service Cloud for its contact center for the first time. The project requires quick iterations and speedy completion. UC has requested frequent updates from the project team for check-ins and refinement. Which methodology should the consultant recommend given the requirements?
Answer: A
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Question 5
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Cloud Kicks (CK) has a service performance aasnboard to marage .ts entire support organization. Now, CK would like to understand performance from different perspectives, such as by product Hne or case close date quarter.What is the recommended solution to meet the requirements'
Answer: C
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