The process of requisitioning, ordering, and obtaining purchased material has been causing conflicts among three different departments. Representatives of each department have formed a cross-functional team that will use process mapping to define all elements of the process and to redesign the process, if necessary.
The team has now had several meetings and is getting frustrated. Time and again, different team members dispute each others’ interpretation of various terms such as "acceptable lead time" and "quality requirement." At this point, the team needs to step back and spend some time developing a