The following Business Case is constructed properly.
''During 2009 the commercial loan division experienced a 2.7?fault rate versus a target of less than .5%. This costs the bank in excess of $250,000 quarterly.''
As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for Reasonable, Understandable, _____________, Believable and Achievable.
The ''Equipment'' category of Root Causes on a Fishbone Diagram would be used primarily used to generate ideas as to which of the following are possible causes for defects?