TUV had an employee turnover rate of 25% among new recruits and was becoming short of skilled workers. The Board of TUV realized there was something dramatically wrong and called in consultants to assess the problem. The consultants recommended transformational change in that TUV should redesign the entire production system, change the placement of all equipment and the flow of work, redefine every job and give all workers new assignments. Which type of change did the consultants recommend for TUV?
Using Earl's 'Three levels of IT strategy' framework, which one of the following activities would occur as part of an Information Systems (IS) strategy?
SSS University wishes to introduce a new Car Park Management Strategy (CPMS). The aim of this strategy is to reduce the use of private cars and to encourage sustainable transport, such as cycling and public transport, by staff and students. SSS has decided to reduce the number of car parking spaces and introduce parking charges. The Management Accountant has decided to use the Balanced Scorecard to help prepare a performance management system to assess the performance of the new CPMS. Which of the following is an example of the Innovation and Learning perspective of a Balanced Scorecard for SSS?
Johnson, Scholes and Whittington developed the SAF framework to explain the factors that should be considered before pursuing a strategic option. JJJ is a listedcompanythat is considering launching a new product into its market. Which of the following considerations affectstheAcceptability of this new product launch?
ZZZ recently hired a new Chief Executive,Q, to lead itthrough a period of major change. Q immediately set up a change management team which consisted of several senior managers and directors from across the Organization. Together, they formulated an overall goal for change and then spent several weekspresenting the need for change to all of the staff through a series of staff meetings.At these meetings Q involved staff and built their ideasinto the final change strategy. Q also set a series of interim goals to encourage ongoing performance throughout the change process. Whenthe Organization reached these goals, she widely publicised these achievements to help motivate staff. However, after six months, ZZZ had failed to reachmost of the interim goals that had been set. Most of the members of the change management team had not maintained a significant interest in the change process and many of the staff felt that there had been a lack of communication and reward following the initial few weeks of the change process. Kotter suggested that there wereeightsteps required to successfully leadchange. Which TWO of the following of these eight steps did Q fail to achieve?