Free Salesforce Business-Analyst Exam Questions
Absolute Free Business-Analyst Exam Practice for Comprehensive Preparation
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Salesforce Business-Analyst Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Business Analyst (WI25)
- Certification: Salesforce Business Analyst
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Total Questions: 313
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Updated On: Apr 05, 2025
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Rated: 4.9 |
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Online Users: 626
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Question 1
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During a workshop to understand Universal Containers’ current sales process, there seems to be some
disagreement between the North America and EMEA sales teams about the steps required to close a sale.
What should the business analyst do to gain consensus on the current opportunity process?
Answer: B
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During a workshop to understand Universal Containers’ current sales process, there seems to be some
disagreement between the North America and EMEA sales teams about the steps required to close a sale.
What should the business analyst do to gain consensus on the current opportunity process?
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Question 2
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The business analyst at Universal Containers has been asked to train the client on how to write effective user
stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?
Answer: B
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The business analyst at Universal Containers has been asked to train the client on how to write effective user
stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?
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Question 3
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The business analyst at Universal Containers has been asked to train the client on how to write effective user
stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?
Answer: B
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The business analyst at Universal Containers has been asked to train the client on how to write effective user
stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?
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Question 4
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A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status
changes. The requirement is that the system must alert the finance team when an opportunity is won.
What is an example of a well-written user story in this scenario?
Answer: A
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A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status
changes. The requirement is that the system must alert the finance team when an opportunity is won.
What is an example of a well-written user story in this scenario?
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Question 5
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Universal Containers (UC) stores information about its containers in the standard Salesforce Product object. UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers. What should the business analyst review to learn more about the previous consultant's recommendation?
Answer: A
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