Free Salesforce Business-Analyst Exam Questions
Absolute Free Business-Analyst Exam Practice for Comprehensive Preparation
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Salesforce Business-Analyst Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Business Analyst (WI25)
- Certification: Salesforce Business Analyst
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Total Questions: 313
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Updated On: Feb 18, 2025
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Rated: 4.9 |
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Online Users: 626
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Question 1
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In which of the following app markets CANT the Salesforce App be found?
Answer: B
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In which of the following app markets CANT the Salesforce App be found?
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Question 2
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During a workshop to understand Universal Containers’ current sales process, there seems to be some
disagreement between the North America and EMEA sales teams about the steps required to close a sale.
What should the business analyst do to gain consensus on the current opportunity process?
Answer: B
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During a workshop to understand Universal Containers’ current sales process, there seems to be some
disagreement between the North America and EMEA sales teams about the steps required to close a sale.
What should the business analyst do to gain consensus on the current opportunity process?
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Question 3
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Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal. Which type of document should the BA use to meet the requirement?
Answer: C
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Question 4
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The business analyst at Universal Containers has been asked to train the client on how to write effective user
stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?
Answer: B
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The business analyst at Universal Containers has been asked to train the client on how to write effective user
stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?
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Question 5
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Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to
help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a
BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
Answer: C
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Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to
help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a
BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?