Free Salesforce Business-Analyst Exam Questions
Absolute Free Business-Analyst Exam Practice for Comprehensive Preparation
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Salesforce Business-Analyst Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Business Analyst (WI25)
- Certification: Salesforce Business Analyst
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Total Questions: 313
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Updated On: Mar 26, 2025
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Rated: 4.9 |
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Online Users: 626
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Question 1
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A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status
changes. The requirement is that the system must alert the finance team when an opportunity is won.
What is an example of a well-written user story in this scenario?
Answer: A
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A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status
changes. The requirement is that the system must alert the finance team when an opportunity is won.
What is an example of a well-written user story in this scenario?
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Question 2
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A few users have reported an issue with the recent Cloud Kicks?
Salesforce implementation.
What should the business analyst do first?
Answer: A
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A few users have reported an issue with the recent Cloud Kicks?
Salesforce implementation.
What should the business analyst do first?
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Question 3
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A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?
Answer: C
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Question 4
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The business analyst at Universal Containers has been asked to train the client on how to write effective user
stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?
Answer: B
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The business analyst at Universal Containers has been asked to train the client on how to write effective user
stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?
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Question 5
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Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes. What should the BA do to successfully meet governance requirements to identify the business purpose?
Answer: B
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