The CRM Analytics project team at Universal Containers is creating an app with dashboards, datasets, and
lenses. The app has been shared with multiple users with Viewer, Editor, and/or Manager
access.
One end user is unable to view the dashboard watchlist that was previously set up. They are receiving a
“Resource not found” error while trying to access the dashboard. The team confirms that the end
user has Viewer access to the app but the project team is able to view the dashboard.
What is the reason for this error?
A company realizes it has a lot of rich information around its cases, but unfortunately, most of this
isunstructured/textual data. Thecompany is exploring how to include some of this information in its case
prioritization.
Which option within CRM Analytics should a consultant leverage?
The CRM Analytics consultant at Universal Containers notices that some users have access to sensitive data
and dashboards they should not have access to in the Manager's app.
How should the consultant fix the problem?