Free Salesforce AI-Associate Exam Questions
Absolute Free AI-Associate Exam Practice for Comprehensive Preparation
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Salesforce AI-Associate Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified AI Associate (WI25)
- Certification: Salesforce Associate
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Total Questions: 339
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Updated On: Feb 19, 2025
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Rated: 4.9 |
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Online Users: 678
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Question 1
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Sophie, a sales analyst at a major electronics company, is concerned about sudden spikes and drops in sales that aren’t aligned with typical seasonal trends. She believes that understanding these unusual patterns can provide insights into potential market changes or internal issues.
Which AI capability in CRM should Sophie utilize to detect these irregularities effectively?
Answer: C
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Sophie, a sales analyst at a major electronics company, is concerned about sudden spikes and drops in sales that aren’t aligned with typical seasonal trends. She believes that understanding these unusual patterns can provide insights into potential market changes or internal issues.
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Question 2
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A job recruitment platform uses an AI model to rank applicants for employers. The AI model, trained on past employment data, considers qualifications, experience, and whether the applicant had taken any extended career breaks.
What is a primary ethical challenge when giving significant weight to extended career breaks?
Answer: B
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A job recruitment platform uses an AI model to rank applicants for employers. The AI model, trained on past employment data, considers qualifications, experience, and whether the applicant had taken any extended career breaks.
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Question 3
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Cloud Kicks' latest email campaign is struggling to attract new customers. How can AI increase the company's customer email engagement?
Answer: A
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Question 4
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Leo, the director of operations at a global hotel chain, is keen to enhance customer experience. He wants a system that can automatically classify incoming customer emails into different categories (like complaints, feedback, or booking queries) and suggest personalized holiday packages based on the past stay preferences of returning customers.
Which combination of AI capabilities in CRM is most suitable for Leo’s needs?
Answer: C
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Leo, the director of operations at a global hotel chain, is keen to enhance customer experience. He wants a system that can automatically classify incoming customer emails into different categories (like complaints, feedback, or booking queries) and suggest personalized holiday packages based on the past stay preferences of returning customers.
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Question 5
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You are a Salesforce AI consultant for MetroBank. They aim to build an AI system that can understand and respond to customer queries in real-time, adapt to changing regulations, and also have the capacity to learn from historical financial data and transactions without human intervention.
Which type of AI would best address MetroBank’s needs?
Answer: C
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You are a Salesforce AI consultant for MetroBank. They aim to build an AI system that can understand and respond to customer queries in real-time, adapt to changing regulations, and also have the capacity to learn from historical financial data and transactions without human intervention.