A health insurance company utilizes an AI system to adjust policy premiums based on users’ personal health data. After implementation, policyholders notice significant inconsistencies in premium adjustments but are not given an explanation as to why.
Which ethical challenge related to the lack of transparency in AI does this situation best represent?
A retail company uses Salesforce’s AI tools for personalized customer advertisements. They find that certain demographic groups receive fewer promotional offers than others, which wasn’t an intentional design.
Which Salesforce’s Trusted AI principle is the company neglecting?
A financial institution uses a machine learning model to assess loan eligibility based on an applicant’s credit history, employment status, and neighborhood of residence.
What ethical challenge might arise from considering the neighborhood of residence in the assessment?