Free Salesforce ADX-261 Exam Questions
Absolute Free ADX-261 Exam Practice for Comprehensive Preparation
-
Salesforce ADX-261 Exam Questions
-
Provided By: Salesforce
- Exam: Administer and Maintain Service Cloud (SU24)
- Certification: Salesforce Certified Administrator
-
Total Questions: 261
-
Updated On: Nov 14, 2024
-
Rated: 4.9 |
-
Online Users: 522
-
Question 1
-
Cloud Kicks (CK) plans to use Queues for case management. CK wants to limit the ability to modify cases to the appropriate users. CK needs to understand the different between a Private and Public Read Only organization-wide defaults sharing model on cases.
Answer: A,C
-
-
Question 2
-
Cloud kicks needs a way for external customers to easily create cases. Customers will need to attach files that can often be 40 MB in size.
Answer: D
-
-
Question 3
-
Support cent' agents at Cloud Kicks use a serv ce console. Over a few hours, an agent may work with up to 10 different customers. Often, agents need to return to a prior case and make a phone call to the customer. The telephone number to call is recorded in the case notes.What are two recommended service console features that work together to improve the process **Choose 2 answers
Answer: B,D
-
-
Question 4
-
What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers
Answer: A,B,C
-
What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers
-
Question 5
-
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.What should the consultant recommend to address this problem
Answer: A
-