Free Salesforce ADX-261 Exam Questions
Absolute Free ADX-261 Exam Practice for Comprehensive Preparation
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Salesforce ADX-261 Exam Questions
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Provided By: Salesforce
- Exam: Administer and Maintain Service Cloud (WI25)
- Certification: Salesforce Certified Administrator
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Total Questions: 261
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Updated On: Apr 29, 2025
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Universal Containers wants Salesforce to suggest Knowledge articles to agents based on information about the case. Which solution should a consultant recommend?
Answer: C
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Question 2
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To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page.How should a consultant configure this requirement?
Answer: D
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Question 3
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Support cent' agents at Cloud Kicks use a serv ce console. Over a few hours, an agent may work with up to 10 different customers. Often, agents need to return to a prior case and make a phone call to the customer. The telephone number to call is recorded in the case notes.What are two recommended service console features that work together to improve the process **Choose 2 answers
Answer: B,D
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Question 4
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Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.What configuration should a consultant recommend?
Answer: D
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Question 5
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Cloud Kicks wants to easily tum social network posts into cases to respond to customer complaints. Support agents will need to respond to posts on Facebook, twitter, and instagram.What is the recommended license to meet the requirement?
Answer: A
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