Free Cisco 500-443 Exam Questions
Absolute Free 500-443 Exam Practice for Comprehensive Preparation
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Cisco 500-443 Exam Questions
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Provided By: Cisco
- Exam: Advanced Administration and Reporting of Contact Center Enterprise
- Certification: Cisco Certified Specialist
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Total Questions: 130
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Updated On: Jan 09, 2025
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Rated: 4.9 |
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Online Users: 260
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Question 1
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An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
Answer: A
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An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
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Question 2
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What is the role of CVP in UCCE/PCCE?
Answer: B
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What is the role of CVP in UCCE/PCCE?
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Question 3
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What are two usages for Call Studio Database lookup? (Choose two.)
Answer: A,D
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What are two usages for Call Studio Database lookup? (Choose two.)
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Question 4
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Which criterion can be used to control supervisor workflows?
Answer: C
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Question 5
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Which two call transfers are supported in PCCE Deployments? (Choose two.)
Answer: C,E
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Which two call transfers are supported in PCCE Deployments? (Choose two.)